QUEEN TAMADA LLC Contract
Booking and Service Delivery Terms and Conditions
Your trip is run by QUEEN TAMADA LLC, a registered company identification code 405028081 (hereinafter called “the Company”) whose registered address is Irakli Abashidze Street 10/12, 0179 Tbilisi, Georgia.
1. Your Contract with the Company
1.1. To make a booking with the Company you can contact us by telephone, email or post. All travellers must be aged 18 or over and must satisfy themselves prior to making a booking that they are fit and able to complete the tour itinerary.
1.2. To confirm your booking you will need to send us a completed Booking Form and pay us the non-refundable deposit (as specified for each trip). If your booking is made within two months of travel then we will require full payment at the time of booking.
1.3. The balance of payment is required two months before departure and if payment is not made within this timeframe we reserve the right to cancel your booking and make any appropriate charges.
1.4. The Company reserves the right to refuse any booking.
2. Prices and Surcharges
2.1. The prices we advertise on the Company’s website are correct at the date of your booking. The Company does, however, reserve the right to change these prices in the event of currency fluctuations. Whilst the price you have agreed with the Company will not change you may see a changed price on the Company’s website at a later date.
3. If we change or cancel your booking
3.1. The Company reserves the right to cancel your booking or to change any of the facilities, services or prices described on the Company’s website. Arrangements for the tours of the Company are made several months in advance and occasionally the Company may have to make changes most of which are minor. The Company will notify you if any major changes are necessary. If a major change is made you may either accept the alteration or cancel your booking and claim a full refund provided that the Company has written notification from you within 7 working days of the date which the Company originally notified you of the alteration.
3.2. the Company will not pay compensation if the Company is forced to cancel, or in any way change your tour for reasons of not achieving minimum numbers or “force majeure”. Operation of all our tours is dependent on achieving minimum numbers and if that number is not achieved we reserve the right to cancel the tour.
3.3. Circumstances amounting to “force majeure” include any event which the Company or its suppliers could not, even with due care, have foreseen such as (by way of example but not by way of limitation) war, threat of war, riot or civil strife, industrial dispute or strike, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, and all such similar events.
4. If you change or cancel your booking
4.1. If you want to change your booking after our confirmation has been issued we will charge an alteration fee of GEL 150.00 per booking for each change to cover our administration costs.
4.2. If you are unable to travel you will be able to transfer your booking to another person provided that you give us 60 days notice from the date of departure and you pay an administration fee of GEL 150.00 per person plus any costs already incurred by the Company as a result of your booking.
4.3. Both you and the transferee will be jointly and severally liable for payment of the holiday price and any other associated expenses.
4.4. If you wish to cancel your booking for any other reason than those described in the Article 3 of the Contract this is subject to the following conditions:
4.4.1. The person who signed the Original Booking Form must notify the Company in writing, cancellation will be effective from the date upon which we receive notice of cancellation. If the Company receives this more than 60 days before departure you will forfeit your deposit. If the Company receives this less than 60 days before departure you will forfeit the cost of the tour and you are required to have insurance cover against irrecoverable cancellation costs. You will remain responsible for the full amount of your insurance premium and this will not be refunded in the event of cancellation.
4.4.2. If we receive your cancellation more than 60 days before departure you will forfeit your deposit.
4.4.3. If we receive your cancellation less than 60 days before departure you will forfeit your deposit and 50% of any further payments made for the cost of the tour.
4.4.4. If we receive your cancellation less than 30 days before departure you will forfeit your deposit and 100% of any further payments made for the cost of the tour.
4.4.5. You are required to have insurance cover against irrecoverable cancellation costs. You will remain responsible for the full amount of your insurance premium and this will not be refunded in the event of cancellation.
5. Visa, Health, Passport and Travel documentation
5.1. It is your responsibility that you have the correct passport and any necessary visas to gain access to any country or region included in the trip which you purchase from us. If you fail to do so we have no liability to you for any cost, loss or damage that you may suffer and the Company will not refund you the cost of any unused portion of your travel arrangements.
5.2. If travelling to Georgia, you must have the correct passport to travel and the correct visa for your stay as may be required for your nationality. For further details about the visa you should consult the respective consulate of Georgia in your country of nationality.
5.3. For travel within Georgia we strongly recommend you obtain a Health and Travel Insurance before departure. The Company can also offer respective insurance package if requested by you. For more information you should consult with the Company: contact@queentamada.com
5.4. If you have any doubts about any health requirements for the destinations to be visited you should check with your general practitioner.
6. Liability and Responsibility of the Company to you
6.1. The Company only accepts responsibility for arrangements which are within our own control. Our obligations (and those of any suppliers we use) are to take reasonable care and skill to arrange the provision of such services and facilities. Should you wish to make a claim then you must show that such reasonable care and skill has not been used but you must remember that standards of safety, hygiene and quality may vary throughout the transport and destinations that your trip may involve and just sometimes these may be lower the standards that you might expect in Georgia.
6.2. Liability of the Company, except in cases involving death, injury or serious illness, shall be limited to a maximum of 2 times the cost of your travel arrangements. We shall have no liability where the cause of the failure to provide, or the failure in, your trip or any death due to personal injury you may suffer is not due to any fault on our part or that of our suppliers, because it is either attributable to you, or someone connected with your trip and is unforeseeable or avoidable, or is due to unusual or unforeseeable circumstances outside of our control.
6.3. If any international convention applies to, or governs, any of the services or facilities included in your trip arranged or provided by the Company, or its suppliers, and you make a claim against us of any nature arising out of death, injury, loss or damage suffered during or as a result of the provision of those services or facilities, the Company’s liability to pay you compensation and/or the amount (if any) of compensation payable to you by the Company will be limited in accordance with and/or in an identical manner to that provided for by the concerned international convention.
6.4. Responsibilities of the Company do not commence until the appointed time of the trip starting at the local point of departure. The Company shall not be responsible for any additional costs incurred by you to meet up with the rest of the group.
6.5. Please note that the timings of departures are estimates only and these may be affected by operational difficulties, weather conditions or failure of passengers to check in on time.
7. Complaints Process
7.1. In the unlikely event that you have a complaint during your trip you must inform the tour leader immediately. They will do their best to remedy the situation but if you are not happy with the response you must contact the Company in writing within 30 days of your arrival home from the trip.
7.2. If you have a problem and do not inform the group leader of the Company on the spot you will not be able to make a subsequent complaint.
8. Insurance
8.1. Adequate and valid travel insurance is a pre-requisite for all passengers while taking part in any of the tours of the Company’s. Passengers must ensure that the insurance cover is adequate against any cancellation charges, curtailment, medical expenses, personal injury, repatriation, public liability and any other likely eventuality. When booking you will be required to furnish the Company with details of your insurers, the insurance policy number and the emergency telephone contact number as stated on your policy.
9. Governing Law
9.1. Governing law for this Contract is the Law of Georgia.
9.2. Any unresolved matter between you and the Company shall be done by the respective court within the jurisdiction of Georgia.
